I’ve written before about doing away with silly slogans like “Save the Planet” and fanciful phrases like “dying planet”. The planet isn’t “dying”, nor are humans “destroying” it. It’s not in any immediate danger of becoming as lifeless as our moon, nor being obliterated into tiny bits, as if devoured by The Nothing from the Neverending Story. Of course, that’s not what most people mean when they use this sort of hyperbole. They're speaking or writing about real problems, but their message is getting lost or twisted in the telling.
Alas, a tiny minority of fringies actually believe this science fiction or something like it. And being fringies (thus, generally lacking time-constraints like steady employment, friends, and family), they have a great deal of time in which to make themselves heard. Other well-meaning folks hear these dramatic words and repeat them, not giving much thought to what they’re saying. Many feel that emphasizing the gravity of some environmental problems will sway others. After all, education and reasoned arguments so often go ignored. Those with better understanding of the issues and cooler heads don’t speak as loudly and aren’t as appealing to those trying to sell ad time. So the message gets distorted and real problems are dismissed as foolish alarmism.
Environmentalists (lumped here into an outlandishly broad group comprising policy groups, volunteer groups, conservationists, deep-ecologists, pro-nuclear folks, anti-nuclear folks, and the many, many others too numerous to list) have done a poor job of connecting the dots for people who don’t understand that improving environmental quality provides benefits to people. For example, cleaning-up the Potomac River and preventing further pollution of its waters means a cleaner drinking-water source for most residents of the DC area, more productive fisheries for those who earn a living on the Chesapeake Bay, increased revenues for guides and outfitters, and a safer place to take our children to swim and play. Perhaps for brevity’s sake or maybe because such connections become increasingly clear as we learn about and work in nature, we are likely to describe a local event that helps to realize these human benefits as a “Tree-planting for Clean Water”. Many will read a gently-misguided pastime or flaming-liberal neopaganism in this name. We wrongly assume that others understand the implicit though real connection between clean water and people. We wrongly think that because we have come to understand these connections, indeed to feel that they are obvious, that everyone has this understanding.
So what do we do? For starters, we stop getting angry at people who don’t understand. There’s nothing inherently wrong with a person because he or she hasn’t read the same books you have or hasn't spent much time outside. These gaps in understanding do, however, make connections between environmental quality and peoples’ quality of life less clear. Be patient, educate, ask questions, keep an open mind.
State the obvious: Improving environmental quality benefits people directly or indirectly. This fundamental fact is lost on an astonishingly large number. Emphasize that people need the machine called Nature to keep making the things we use to live our lives, and that interfering with that machine costs us. Restoring or preventing further damage to this machine called Nature is a matter of helping people. Repeat it: Helping people, helping people, helping people.
Stop using intimidating or contentious words. “Ecosystem services” doesn’t say much to a person with limited knowledge of science and economics, and who gets mad at you because you used a word that starts with “eco-”. Instead, explain what natural resources, environmental problems and solutions actually mean to the average person. Use terms and phrases that have an implicitly human component, like “drinking water” or “community service”. Emphasize parks. Emphasize health, safety, and economy.
Be honest and know the facts. If you say that you know something, know why you know it. If there’s disagreement over a point, understand why people disagree and be willing to talk about the disagreement. Don’t pretend that there are no costs associated with an environmental investment (except when there aren’t).
Understand dissenting opinions. Sometimes people have different values, sometimes they refuse to let go of tired old stereotypes, sometimes they’re flat-out wrong, and sometimes they raise valid points. Ask people why they believe what they believe. Study their primary sources of information. Don’t be afraid to learn, to adjust your position, or ferret-out flaws in your own argument. Also don’t be afraid to educate people when they misquote their own sources or refer to a source that makes factual or logical errors.
Finally, remember that in most major environmental issues, there are few genuinely bad guys, fewer genuinely good guys, and hordes of people learning and trying to make an honest living in between. If you brand someone “an enemy”, they have no reason to talk to you or work with you. Don’t presume that someone is foolish or morally deficient for adopting a position other than your own.
And when you get frustrated and need a reminder of why dialog and an open mind are important, just think about the last time someone got mad, told you what you believe, and got it dead-wrong, just because you said “I’m an environmentalist.”
Showing posts with label public relations. Show all posts
Showing posts with label public relations. Show all posts
Friday, July 25, 2008
A slow-motion public relations Chernobyl
By
David
Labels: dialog, education, environment, public relations
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